Privacy Policy

This Privacy Policy works alongside several other notices that apply depending on who you are and what kind of information is involved:

• HIPAA Notice of Privacy Practices: governs protected health information created during your clinical relationship with the independent, licensed Providers available through Ongo Weight Loss.
• Consumer Health Data Privacy Notice: additional protections for Washington and Nevada residents under state consumer health data laws.
• California Consumer Privacy Notice: additional rights for California residents under the CCPA/CPRA.
• Consent to Telehealth Services: the terms you agree to before receiving a telehealth visit.

Where those notices apply, they supplement this Privacy Policy. Where they don't apply to you, this Privacy Policy governs.

Information you give us directly:

• Account information (name, email, phone number, password)
• Information from our eligibility quiz and intake questionnaires (height, weight, medical history, medications, symptoms)
• Shipping and billing information
• Communications with our support team
• Photos you upload for provider review

Information we collect automatically:

• Device and browser information, IP address
• Pages visited, links clicked, and time spent on our site or app
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Information from our compounding/dispensing pharmacy partners regarding prescription fulfillment
• Information from Stripe regarding payment and billing
• Information from advertising partners (Google Ads) if you arrived via an ad

We use your information to:

• Evaluate your eligibility and connect you with a licensed Provider
• Facilitate your telehealth consultation (via our video/voice platform, 100ms) and secure messaging (via Twilio)
• Process payments (via Stripe) and manage your subscription
• Coordinate prescription fulfillment with our pharmacy partners
• Communicate with you about your account, orders, and appointments
• Improve our website, app, and services
• Market our services to you, including through Google Ads
• Detect fraud and maintain the security of our Services
• Comply with legal and regulatory obligations

We share information with:

• Independent, licensed healthcare providers who evaluate and treat you through our platform
• Compounding and dispensing pharmacies that fill and ship your prescriptions
• Stripe, to process your payments
• 100ms, to host your video/voice provider consultations
• Twilio, to deliver secure chat and messaging
• Google Ads, for advertising purposes
• Government agencies or legal authorities, where required by law or valid legal process
• A successor entity, if Ongo is involved in a merger, acquisition, or sale of assets

We do not sell your personal information for money. Some of the sharing described above (specifically, sharing with Google Ads for advertising) may be considered a "sale" or "share" of personal information under certain state laws. California and Washington/Nevada residents have specific rights regarding this. See our California Consumer Privacy Notice and Consumer Health Data Privacy Notice.

We use cookies and similar technologies to operate our website, remember your preferences, analyze site usage, and deliver advertising through Google Ads. You can control cookies through your browser settings. We honor Global Privacy Control (GPC) signals as a valid opt-out request where applicable.

We maintain administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information, and to opt out of certain sharing. See our California Consumer Privacy Notice and Consumer Health Data Privacy Notice for details specific to your state. All users can contact us at any time to ask what information we have about them.

Our Services are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18.

We may update this Privacy Policy from time to time. We will post the revised policy here with an updated "Last Updated" date.

Ongo Weight Loss, LLC

• Email: info@ongoweightloss.com
• Phone: 1-888-655-5267
• Mailing Address: 8 The Green Ste Suite A, Dover, DE 19901, USA